The Green Cornwall Privacy Policy

The Green Cornwall is a private partnership operating. We are committed to protecting and preserving the privacy everyone who visits us or communicates with us in person, on paper or electronically.

 

We are based at:

Netherton,

Upton Cross

Liskeard,

Cornwall,

PL14 5BD.

 

Tel: 01579 362252

email at relax@thegreencornwall.co.uk.

 

 

This Policy explains when and why we collect personal information and how we use it, the conditions under which we may disclose it to others and how we keep it secure. Whilst we will keep all of your personal information confidential, we reserve the right to disclose this information in the circumstances as set out within this policy. We confirm that we will keep the secure and that we will comply fully with all applicable UK Data Protection legislation and regulations.

 

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent via the contact details above.

 

Who are we?

We are The Green Cornwall, a private partnership.                                                   

 

How do we collect information from you?

We obtain information about you when you

  • use our website, for example
  • contact us about services
  • give us any information via forms
  • make a booking or purchase
  • sign up to receive email newsletters

 

What type of information is collected from you?

When you use our website

In running and operating our website, we may collect and process certain data and information relating to you and your use of the site.. The data that we collect is detailed below:

  • Information you provide in order to enter a competition or promotion via the site, complete a survey, or if you report a problem with the site.
  • Details of visits to our website and the pages and resources that are accessed, including but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use the website. This may also include the resources that you access, and information about where you are on the internet including the domain type, IP address and URL that you came from. This information is collected and used for our internal research purposes and to improve our customer service.
  • The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. This information is recorded and sent to third-party processors for the purposes of data analysis, to improve our marketing efforts and for targeting specific services and products.
  • Information you provide to us by sending us a message through our website and information provided to us when you communicate with us electronically for any reason. If you contact us, we may keep a record of your email and other correspondence.
  • Information that you provide us as a result of filling in forms on our website, such as registering for information or making a purchase.
  • We may collect information about your computer, including but not limited to (where available), your IP address, operating system and browser type for administration purposes and to produce internal reports. This is statistical data relating to a web user’s browsing actions and patterns and does not specifically identify you as an individual.

 

When you contact us about our services

  • The personal information we collect might include your name, address, phone number email address and details of your enquiry

 

When you book with us

  • The personal information we collect might include your name, address, phone number email address and details of your booking to allow us to carry out our contractual obligations

 

When you visit with us

  • The personal information we collect might include your name, address, phone number email address and details of your booking to allow us to carry out our contractual obligations
  • If you use our wifi information about your device may be collected so that it is available to the authorities if there is internet misuse. We cannot identify you from this data
  • Our customers and their suppliers may provide us with photos which we may use on our website and in our marketing material. The owners of the photos should have consent to share images. Please let us know if you would like any images removed.

 

When you work for us

  • We collect personal information on our employees as per the details in our contracts of employment

 

When you make a payment to us

  • If you make a purchase from us, your card information is entered into a third-party payment system. This personal data is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

 

How is your information used?

We may use your information:

  • to ensure that the content on our website is presented in the most efficient way for you and the computer that you are using;
  • to enable you to participate in interactive features of the website;
  • to provide you with information relating to our website, product or our services that you request from us
  • to provide you with information on other products that we feel may be of interest to you in line with those you have previously expressed an interest in via our website;
  • to process a booking you have made;
  • to meet our obligations arising from any contracts entered into by you and us;
  • for dealing with entries into a competition;
  • to seek your views or comments on the services we provide;
  • to notify you about any changes to our website, including improvements, and service or product changes;
  • to send you communications which you have requested and that may be of interest to you. These may include information about stays, weddings, events, promotions, offers, job offers, information about The Green and the surrounding area and replies to requests and bookings enquiries/confirmations
  • for our internal purposes including statistical or survey purposes, quality control, site performance and evaluation in order to improve our website;
  • to administer this website; and
  • if you consent, to notify you of products or special offers that may be of interest to you.

 

How long is your information retained?

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We may “mask” (remove the personal elements) some data.

We retain customer data until completion of the contract and for a further 7 for tax purposes

  • We mask enquiry data after 3 years
  • We delete newsletter data after inactivity for 40 campaigns
  • We delete employee data 7 years after the end of the employment period

 

 

Who has access to your information?

  • We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
  • Third Party Service Providers working on our behalf:We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you email). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond The Green for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
  • We seek assurance from all 3rd parties that there Data Protection procedures are in line with al current legislation
  • When you are using our secure online booking system, your purchase is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
  • We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

Consent

You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in.  If then, you no longer want to receive direct marketing communications from us about The Green, then you can change your preferences or completely unsubscribe in one of two ways:

  • Click the ‘unsubscribe’ or ‘change preferences’ link at the bottom of marketing emails sent to you
  • Email relax@thgreencornwall.co.ukor telephone 015793 62253 and we will process your request within 7 days

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

 

Your Rights

The right to be informed

  • In response to an enquiry and the subsequent recording of this enquiry in our booking system. Our email response will include a link to our privacy policy which details how this data will be used.
  • When we take a booking our customers receive our Ts and Cs in the post. Our Ts and Cs include our privacy policy which explains how their data will be used.
  • When customers use our wifi they logon via a link which includes details of our wifi Ts and Cs and a link to our privacy policy telling them how their data will be used.
  • When customers use our website they are required to agree to our privacy policy. The privacy policy details how their data will be used.
  • Staff contracts contain details of how their data will be used.

The right of access

  • In response to a request for access we will provide customers detail of the personal data that we have for them
  • A copy of the information will be provided free of charge. Although we may charge an admin fee for subsequent access requests for the same information
  • In response to a subject access request we will provide the information within one month of the request

The right to rectification

  • We recognise the right for individuals to have the right of individuals to have inaccurate personal data rectified, or completed if it is incomplete and will respond to such a request within one month

The right to erasure

  • We recognise the right for individuals to have their personal data removed and will respond to such a request within one month. The only exception to this will be if the data is required for us to fulfil our contract with that person.

The right to restrict processing

  • We recognise the right for individuals to request the restriction or suppression of their personal data and will respond to such a request within one month.

The right to data portability

  • We recognise the right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. Personal data will be supplied in the format outlined in Section 2 of this document

The right to object

  • We recognise the right to object and if we receive an objection we will stop processing personal data immediately

Rights related to automated decision making

  • We recognise rights related to automated decision making. We do not carry out any automated decision making

 

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. We do not hold credit card information. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Use of ‘cookies’

Like many other websites, our website use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies are sometimes used to improve the website experience of a visitor to a website. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to pre-fill some information on forms and to enable us to see what people view on the website and for how long. The use of cookies enables us to improve our website, deliver effective marketing and offer a more personalised service.

We may also use the cookies to gather information about your general internet use to further assist us in developing our website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.

It is possible to switch off cookies by adjusting your browser preferences or using a dedicated browser extension.

We may use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site.
  • Performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our sites, the pages you have visited and the links you have followed. We will use this information to make our site more relevant to your interests. We may also share this information with third parties for this purpose.

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you were referred to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.

 

Those aged 16 or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

 

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

Third Party Processing

The Green utilises the services of third party organisations to process your personal data. As the data controller, The Green determines the purposes and means of the processing of your personal data. Where your data is processed by any third party on behalf of The Green, that third party is a processor under the GDPR. We confirm that we take steps in order to ensure that this data is processed lawfully under the law in accordance with each agreement that we have in place with each processor.

If you wish to see all third-party processors, please email relax@thegreencornwall.co.uk and we will promptly send you a current list.

 

Review of this Policy

We keep this Policy under regular review. This Privacy Policy is version 2 and was last updated in April 2018.