Frequently asked questions

What is our address?

Our address is The Green, Netherton Famhouse, Upton Cross, Liskeard, PL14 5BD

What are our BACS details?

Our BACS details are Sort code 40-28-22 Account 41442538. If you pay us by BACS please drop us an email to let us know so we can update your booking.

What is the bedroom configuration?

Number 1 sleeps 2 in 1 king room, 1 bathroom.
Number 2 sleeps 4 in 1 king room and 1 twin room, 1 bathroom.
Number 3 sleeps 4 in 1 king room and 1 twin room, 1 bathroom.
Number 4 sleeps 4 in 1 king room and 1 twin room, 1 bathroom.
Number 5 sleeps 6 in 2 king rooms and 1 twin room, 2 bathrooms.
The House sleeps 12 in 3 king rooms, 2 twin rooms and 2 singles, 4 bathrooms (one of the twins and one of the singles are downstairs).

Are there cots?

There is a travel cot in each property. You should bring your own cot bedding.

What are the check in & out times?

Check in time is 3pm.

Check out time 10am.

Do you allow dogs?

All properties except Number 3 and Number 4 are pet friendly

We keep Number 3 and Number 4 free from pets to accommodate guests with allergies.

What bedding is supplied?

We have feather duvets and pillows as standard. If you need synthetic please let us know prior to arrival.

What appliances are in each property?

All our properties are equipped with:

  • freezers
  • an iron & ironing board
  • washing machine
  • tumble dryer
  • laundry facilities

 

Is there a Welcome Pack?

There is a welcome pack which includes:

  • tea, coffee, milk and sugar for your arrival
  • we also provide all cleaning products, laundry products and tea towels
Where do I get information about the key?

The key information will be emailed to the person named on the booking in advance of your stay.

What are the office hours?

We are in the office from Monday to Friday from 9am until 4.30pm. We are often in at weekends too. If you would like to visit The Green please ring us for an appointment.

Are there any shops nearby?

There is village shop and Post Office in Upton Cross.

There is also a Tesco in Callington, a Morrisons in Liskeard and a Waitrose at Saltash.

Most major supermarkets will deliver. Please arrange for your delivery for after your arrival.

What are the local taxi numbers?

Anthony: 07788 900 222

Caradon Cabs: 07841 993 776

Quick Cabs: 01579 348 525

Any time: 01579 346 607

Can I visit The Green prior to booking?

If you would like to visit us prior to your arrival date then please don’t hesitate to contact us to arrange an appointment.